Furniture Warranty & Furniture For Life Guarantee

From Our Customers

"Everyone has been wonderful and extremely helpful from my first contact with The Joinery, to the pictures that were sent throughout the project, to final delivery. Your Customer Service team is excellent!"

David S.
St. Louis, MI

Furniture Warranty & Furniture For Life Guarantee

When we describe our craftsmanship as “Furniture for Life,” we mean it.

At a time when much new furniture will end up in a landfill within a decade, The Joinery stands by a furniture warranty on its furniture for the home that spans the life of the buyer. And even that understates its true life expectancy – we intend for our products to have a longer lifespan than the trees from which they originate.

You can fully expect our handcrafted furniture to be cherished and enjoyed by generations to come. If a piece of furniture ever does need our attention, we will work with you to restore it to its original quality. We pride ourselves on responsiveness and service that is second to none.

The Joinery is proud to offer a lifetime warranty for all residential furniture for the original owner of the piece.  The warranty covers any defects that occur with the furniture structure or wood materials. The warranty does not cover wear and tear; upholstery, fabric or leather; hardware or other third-party components; damage sustained during shipping; misuse of furntiure; or repairs that were not completed by The Joinery or its designated representatives.  Some customer-requested design specifications may also be excluded.

Customer satisfaction is guaranteed, too. We honor return and exchange requests on all standard products that are received within 14 days of delivery.  Unless the merchandise is damaged, the transportation cost is non-refundable.  We will facilitate the return delivery or shipping as needed, and will deduct that cost from the price of the returned merchandise.  Items that have exceeded the 14-day limit are evaluated on case-by-case and, if accepted, will  incur a restocking fee.  Unfortunately we are unable accept returns on custom furniture, mattresses or special ordered items.

 

For more information on our commercial warranties, please contact us at 503.788.8547.