From Our Customers
“Everyone at The Joinery was exceptionally responsive . . . We had very high expectations for our new desk. When it was delivered (ahead of schedule), I was like a kid on Christmas day taking apart the shipping crate. When the ‘present’ was finally open, I couldn't have been any happier.”
Joinery furniture is typically built to order in eight to twelve weeks. Orders may be able to be completed within a shorter lead time for an expediting fee on a case-by-case basis. Alternatively, you may purchase one of the many pieces of furniture off of our showroom floor, most of which are available immediately. Check with us for current availability.
The Joinery is proud to offer a lifetime warranty for all residential furniture for the original owner of the piece. The warranty covers any defects that occur with the furniture structure or wood materials. The warranty does not cover wear and tear; upholstery, fabric or leather; hardware or other third-party components; damage sustained during shipping; misuse of furniture; or repairs that were not completed by The Joinery or its designated representatives. Some customer-requested design specifications may also be excluded.
Please refer to our Product Care page here for simple steps that will keep your furniture looking great for decades.
The Joinery’s goal is complete customer satisfaction. We honor return and exchange requests that are received within 14 days of delivery. Requests for returns or exchanges made more than 14 days from the delivery date will be honored at the sole discretion of The Joinery and, if accepted, will incur a restocking fee. Unless the merchandise is damaged, the cost of delivery, crating and/or shipping will not be refunded. We will facilitate the return delivery or shipping as needed, and will deduct that cost from the price of the returned merchandise. We will not accept returns on custom furniture, mattresses or special order items.
Please contact The Joinery immediately if your furniture arrives damaged or defective. We will resolve all issues as quickly as possible.
The Joinery will accept cancellations on all standard products within seven days of the order date. After that, or for custom orders, we will review cancellation requests on a case-by-case basis and will charge for design/build time incurred or materials purchased for the job.